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Shipping & Returns

Shipping Terms

We can ship to virtually any address in the world. But when you place the order and it comes up with an message saying "Unfortunately one or more items in your cart can't be shipped to  your locatioin. Please choose a different delivery address", Please try to ask our online support for help or contact us by click Here. Any of your message or email will get our prompt and careful attention.

All of our items are supposed to be shipped out within 12 calendar days
via express shipping since your order was confirmed by suretribe.com,and it takes approximately 3-15 days in total for the order to be delivered to your doorstep depending on the shipping destination. United States, Canada customers can get the package in 3 days after the shippment being effected; Western European customers can receive the parcel about 5-7 days; Australia,Philippines,Singapore,Malaysia,etc, customers can get the items in 3 days after the order date. The delivery time differ greatly for different shipping addresses.You can check your shipping status by checking your account with suretribe.com or asking our online support for help.

In an unlikely event, it is possible for international shipments to be delayed due to unforeseen circumstances, which are usually beyond our control. they are include but not limited to untrackable online, delay in updating the status,etc. Such delays do occur very rarely and only for a very short time. Our support team fellow keep watching at the shipping all day and if it does come to our knowledge that your shipment has been delayed, we will notify you of the delay immediately via mail and we will do what it takes to make it right and keep you informed

 

 

Returns Policy

Here at Suretribe.com we are dedicated to making sure your purchase is a satisfying one! If there are any issues with your purchase please contact us so we can do what it takes to make it right !

Returns are accepted at Suretribe.com. All returned items must arrived in their original condition, un-mounted and free of defects. Return shipping is the at the expense of the customer. There is a 20% restocking fee on all returned items. Cancellations or orders that are in progress, and cancelled by the customer will be subject to a 20% restocking/handling fee. All orders are "custom" made at the time of purchase and cannot be fully canceled once production has commenced. Orders that have been customized specifically for an individually customer cannot be cancelled or returned as these are one-of-a-kind items for that specific individual.

The return can only be processed after you get one confirmation notification regarding the return issue. So,before return the items, Contact Us firstly !

 

* This policy is effective in the warranty period and the warranty time is 45-day after the order date.